Privacy policy

Last updated: 01/07/2025

Welcome to www.carroucell.com (hereinafter referred to as "the Website"). Protecting your personal data is a priority for Carroucell SAS, a company specializing in bioproduction and the design of innovative microcarriers. This privacy policy aims to inform you about how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR - Regulation EU 2016/679) and the French Data Protection Act in force.

1. Data Controller

The data controller for the personal data collected on the Website is:
Carroucell SAS
354 Voie Magellan, 73800 Sainte Hélène du Lac
Phone: +33 6 31 17 06 33
Email: contact@carroucell.com
SIRET: 82117955300010

2. Data Collected

We collect the following data, depending on your use of the Website:

  • Identification data: Name, first name, company, position, email address, phone number (when you fill out a contact form).

  • Browsing data: IP address, browser type, pages visited, visit duration, cookies, and other tracking technologies.

  • Commercial data: Information exchanged during contact requests for quotes or partnerships.

3. Purpose of Processing

Your data is collected for the following purposes:
✔ Managing contact requests via the forms on the Website.
✔ Improving user experience and statistical analysis of Website navigation.
✔ Managing business relationships in case of inquiries, quotes, or partnerships.
✔ Complying with legal and regulatory obligations applicable to our business.

4. Legal Basis for Processing

The processing of your data is based on:

  • Your consent when you fill out a contact form or accept cookies.

  • The execution of a contract when data is necessary for a business relationship.

  • Our legitimate interests for Website management and service improvement.

  • A legal obligation in the context of retaining certain data.

5. Data Retention Period

We retain your personal data for the following durations:

  • Contact data: 3 years from the last exchange.

  • Browsing data (cookies): According to the duration indicated in our Cookie Policy (maximum 13 months).

  • Contractual data: For the duration of the business relationship and as per applicable accounting and tax obligations.

6. Data Recipients

Your personal data is accessible only to:
🔹 Internal teams at Carroucell SAS responsible for processing requests.
🔹 Technical service providers and partners (web hosting, analytics tools), only for the purposes mentioned.
We do not sell or share your data with third parties for commercial purposes.

7. Data Security

We implement technical and organizational measures to ensure the protection of your data against unauthorized access, alteration, loss, or destruction.

8. Your Rights

Under the GDPR, you have the following rights regarding your data:
✅ Right of access: Obtain a copy of your personal data.
✅ Right to rectification: Modify or correct inaccurate data.
✅ Right to erasure ("right to be forgotten"): Delete your data under certain conditions.
✅ Right to object: Object to the processing of your data for certain purposes.
✅ Right to restriction of processing: Limit the use of your data.
✅ Right to data portability: Retrieve your data in a usable format.
✅ Right to withdraw consent at any time, if processing is based on it.

🔹 Exercising your rights
You can exercise these rights by contacting us at:
📧 Email: contact@carroucell.com
📬 Postal Address: 354 Voie Magellan, 73800 Sainte Hélène du Lac

If you believe your rights are not being respected, you can file a complaint with the CNIL (www.cnil.fr).

9. Cookies and Tracking Technologies

The Website uses cookies to enhance your user experience and analyze traffic. You can manage your preferences through our cookie consent banner or disable them via your browser settings.

➡ For more information, see our Cookie Policy.

10. Changes to the Privacy Policy

We may update this policy to reflect legal or technical developments. The update date at the top of the page indicates the current version.

11. Contact

For any questions regarding this Privacy Policy, contact us at:
📧 Email: contact@carroucell.com
📬 Address: 354 Voie Magellan, 73800 Sainte Hélène du Lac
📞 Phone: +33 6 31 17 06 33